Privacy Policy

MDI Helpline - Mental Health & Behavioral Service ("MDI Helpline," "we," "us," or "our") is committed to protecting the privacy and security of your personal information and protected health information (PHI). This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website, contact us, or receive services at our facility located at 172 County Rd 120 S, South Point, OH 45680.

By accessing our website or utilizing our services, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. We encourage you to review this policy periodically, as it may be updated from time to time to reflect changes in our practices or applicable law.

1. Information Collection

MDI Helpline collects information in several ways to provide and improve our services. The types of information we may collect include:

Personal Information

When you contact us, request information, or submit a form on our website, we may collect the following personal information:

• Full name and date of birth
• Phone number and email address
• Mailing address and residential information
• Insurance information and provider details
• Emergency contact information
• Reason for contacting us or seeking treatment

Protected Health Information (PHI)

If you become a patient of MDI Helpline, we may collect additional health-related information as part of your care, including but not limited to:

• Medical history and current health conditions
• Substance use history and treatment records
• Mental health assessments and diagnoses
• Treatment plans and progress notes
• Prescription and medication information
• Laboratory and diagnostic test results

Automatically Collected Information

When you visit our website, certain information is collected automatically through standard internet technologies, including:

• IP address and browser type
• Device type and operating system
• Pages visited and time spent on each page
• Referring website or search engine
• Geographic location (general region only)

2. Use of Information

MDI Helpline uses the information we collect for the following purposes, in compliance with HIPAA and all applicable federal and state regulations:

Treatment and Care

• To provide addiction treatment, mental health care, and behavioral health treatment at our facility
• To coordinate care among our clinical team and, when authorized, with external healthcare providers
• To develop and manage individualized treatment plans
• To communicate with you regarding your care, appointments, and aftercare

Administrative and Operational Purposes

• To process insurance claims and verify coverage
• To respond to inquiries submitted through our website, phone, or email
• To improve the quality of our programs and services
• To comply with legal, regulatory, and accreditation requirements
• To manage our internal business operations and maintain accurate records

Website and Communications

• To operate, maintain, and improve our website and digital resources
• To provide you with information about our services, programs, and events
• To analyze website usage patterns and optimize user experience

3. Information Sharing

MDI Helpline does not sell, rent, or trade your personal information or protected health information. We may share your information only in the following circumstances:

With Your Consent

We may share information with third parties when you have provided explicit written authorization. This may include sharing treatment information with family members, other healthcare providers, or external support systems as designated by you.

For Treatment, Payment, and Healthcare Operations

As permitted by HIPAA, we may share PHI with other healthcare providers involved in your care, with insurance companies for payment processing, and within our organization for quality improvement and operational purposes.

Legal Requirements

We may disclose information when required by law, including:

• In response to a valid court order or subpoena
• To comply with federal or state regulatory requirements
• To report suspected abuse or neglect as mandated by law
• To prevent or address a serious and imminent threat to health or safety
• To law enforcement as specifically authorized by 42 CFR Part 2 and applicable state law

Service Providers

We may engage trusted third-party service providers who assist us in operating our website, processing payments, or conducting business activities. These service providers are contractually obligated to protect the confidentiality of your information and are prohibited from using it for any purpose other than providing services to MDI Helpline.

4. Cookies & Tracking

Our website uses cookies and similar tracking technologies to enhance your browsing experience and help us understand how our website is used.

What Are Cookies

Cookies are small data files stored on your device when you visit a website. They help websites remember your preferences and activity over time.

How We Use Cookies

• Essential Cookies: Required for the basic functioning of our website, including navigation, page loading, and secure form submissions
• Analytics Cookies: Help us understand visitor behavior, page views, and website performance through aggregated, anonymized data
• Functional Cookies: Remember your preferences and settings to provide a personalized experience on return visits

Managing Cookies

Most web browsers allow you to control cookies through their settings. You can choose to accept or reject cookies, delete existing cookies, or set your browser to notify you when a cookie is being placed. Please note that disabling certain cookies may limit some functionality of our website.

Analytics

MDI Helpline may use third-party analytics services, such as Google Analytics, to collect and analyze anonymized usage data. These services use cookies to gather information about website traffic and interactions. The data collected is used solely to improve our website and is not linked to personally identifiable information. You may opt out of analytics tracking by using browser extensions or settings designed for that purpose.

5. Your Rights

MDI Helpline respects your rights regarding your personal and health information. Depending on the nature of the information and applicable law, you may have the following rights:

Access to Your Information

You have the right to request access to the personal information and protected health information we maintain about you. To request access, please contact our Privacy Officer using the information provided below. We will respond to your request within the timeframes required by applicable law.

Correction of Information

If you believe any information we hold about you is inaccurate or incomplete, you have the right to request a correction. We will review your request and make amendments to your record as appropriate, or provide a written explanation if we are unable to fulfill the request.

Deletion Requests

You may request the deletion of personal information that is not required for treatment, legal compliance, or other permitted purposes. Please note that certain records must be retained in accordance with federal and state regulations, including healthcare records retention laws. We will inform you of any limitations on our ability to delete specific information.

Restriction of Use

You may request that we restrict how we use or disclose your PHI. While we will consider all requests, please be aware that we are not required to agree to all restrictions, except as mandated by law.

Right to an Accounting of Disclosures

You have the right to receive a list of certain disclosures we have made of your PHI. This accounting will cover disclosures made for purposes other than treatment, payment, or healthcare operations, and will be provided for the time period specified by law.

Right to Receive a Copy of This Policy

You have the right to obtain a paper copy of this Privacy Policy at any time, even if you previously agreed to receive it electronically. To request a paper copy, please contact us at the information provided below.

6. HIPAA Notice

MDI Helpline operates in full compliance with the Health Insurance Portability and Accountability Act (HIPAA) of 1996, the HITECH Act, and 42 CFR Part 2, which provides additional protections for substance use disorder treatment records.

Protected Health Information (PHI)

PHI includes any information that can be used to identify an individual and that relates to their past, present, or future physical or mental health condition, treatment, or payment for healthcare services. MDI Helpline implements comprehensive administrative, physical, and technical safeguards to protect PHI against unauthorized access, use, or disclosure.

42 CFR Part 2 Protections

Federal regulations under 42 CFR Part 2 provide heightened privacy protections for records related to substance use disorder treatment. Information about individuals receiving addiction treatment services at MDI Helpline is subject to these additional protections and may not be disclosed without the express written consent of the patient, except in limited circumstances authorized by law.

Patient Rights Under HIPAA

As a patient of MDI Helpline, you have the following rights under HIPAA:

• The right to receive a Notice of Privacy Practices upon your first visit or upon request
• The right to access and obtain copies of your medical records
• The right to request amendments to your health records
• The right to receive an accounting of certain disclosures of your PHI
• The right to request confidential communications through alternative means or locations
• The right to request restrictions on certain uses and disclosures of your PHI
• The right to file a complaint if you believe your privacy rights have been violated

Breach Notification

In the event of a breach of unsecured PHI, MDI Helpline will notify affected individuals, the U.S. Department of Health and Human Services, and, when applicable, the media, in accordance with HIPAA breach notification requirements.

7. Contact for Privacy Concerns

If you have questions or concerns about this Privacy Policy, our privacy practices, or the handling of your personal or health information, please contact our Privacy Officer:

If you believe that your privacy rights have been violated, you have the right to file a complaint with MDI Helpline or with the U.S. Department of Health and Human Services, Office for Civil Rights. We will not retaliate against any individual for filing a complaint.

Changes to This Privacy Policy

MDI Helpline reserves the right to modify this Privacy Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website. We encourage you to review this page periodically for the latest information on our privacy practices. If we make material changes to how we handle PHI, we will notify you through a prominent notice on our website or by other appropriate means.

This Privacy Policy was last updated in January 2026. It applies to all information collected by MDI Helpline - Mental Health & Behavioral Service through our website at mdihelpline.website, by phone, by email, and in person at our facility.